Multiplex Retail

Imagine being able to sell anything.  No, really.

Multiplex Retail was born out of the key insight retailers are challenged to innovate and sell new connected products and services

The Multiplex Vision | Imagine a retail shelf that could be stocked with products and services, where the customer leaves a store with their services provisioned and working. That's the Multiplex Advantage. 

The Multiplex Vision | Imagine a retail shelf that could be stocked with products and services, where the customer leaves a store with their services provisioned and working. That's the Multiplex Advantage. 

Mainstream POS and e-commerce applications are not designed to support the real-time applications and provisioning of 3rd party services as part of a purchase transaction.  Current workarounds are very manual, require high degrees of sales associate expertise, and are expensive and risky to change.  As a result, these new products and services rarely make their way on to the retail sales floor or retailer websites.  

Enter Consensus.  We help retailers prepare for innovation and change, so they can easily adapt to sell ‘The Next Big Thing.’  We are here to radically simplify the decidedly un-simple transactional process of selling these devices, from point of sale through activation and beyond.

Wireless was the first proving ground for Multiplex.  Smartphones offered little to no margin for retailers, and were very expensive when sold on their own to consumers.  When financing, service provisioning and accessories were attached, consumer pricing became more palatable, revenues grew and margins increased by up to 30%.  More importantly, the Multiplex approach increased basket margin & reduced sticker shock for the consumer.

Consensus' Multiplex Retail in action today |  The retailing and provisioning of Wireless Devices, Accessories and Service. 

Consensus' Multiplex Retail in action today |  The retailing and provisioning of Wireless Devices, Accessories and Service. 

 

The Multiplex Approach Works Everywhere 

 

The Multiplex approach can enable retailers to connect and sell a wide variety of products and services to ENHANCE CART MARGINS while reducing sticker shock for the consumer.

Imagine getting that new flat panel TV for less when you attach streaming and satellite services. What about buying a gaming bundle to get your console for less? Or, even buying new living room furniture while also purchasing and scheduling interior design consultants, delivery and junk removal?

This is the vision of the Multiplex Retail Future. A fuller, more profitable cart for the retailer. A more complete and satisfying experience for the customer. 

A Simple Example of The Future

 

Selling a customer the total experience that he or she needs to go through to move from 'needing it' to 'using it', ends far earlier than the customer would like it to in retail today.  

  • Today: A customer buys a TV, takes it home, installs it, then subscribes for entertainment services. Retailer margin = 5% or less.
  • Tomorrow: The TV, delivery, installation and subscription services are bought in store. Retailer margin = 30%

The Multiplex buying experience, leads to enhanced revenues, profits and customer satisfaction.  Retailers create bundles that enhance cart profitability. Customers benefit from sticker shock reduction and a more complete experience.  It's win-win.

 

How To Get Started

 

The lynchpin of being able to enable and deliver the Multiplex experience is our Connected Commerce™ platform.  

Whether you're a service provider wanting to sell in retail, or a retailer that wants to sell services, it all starts with the platform.

Want to learn more or get started? We're happy to schedule a call. 

Just fill out the form below, or simply call us at 415.357.7600.